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Natural Awakenings Metro Phoenix & Northern Arizona

Help is Always Just a Call Away

Sep 30, 2015 07:43PM

Crisis Response Network, Inc. (CRN) operates the largest crisis response network in the nation. A full array of telephone and other crisis services are available to any individual or family across the Phoenix-metro area and Arizona who may be experiencing a behavioral health emergency 24 hours a day, 365 days a year.

Call center agents are CRN employees based in Arizona; none of the services are outsourced. The crisis specialists who answer the crisis line are highly trained and skilled behavioral health professionals and technicians, most of which have a master’s degree in a human services field (social work, counseling, marriage and family therapy, etc.). The network is overseen by a Governance Council and is comprised of several partner organizations, all of which have an extensive history in providing behavioral health crisis services.

A “crisis” is a self-defined circumstance, so CRN’s focus is about inspiring hope for individuals who contact them seeking help in resolving a distressful situation. From time to time, individuals from all walks of life experience problems that require the support of others.

When CRN receives a call, the organization’s goal is to empower transformation from hope to health. CRN answers more than 20,000 crisis calls per month, 5,000 warm line calls and dispatches more than 1,600 mobile crisis teams.

“When life is overwhelming, if someone is worried about a loved one, or if someone just needs to talk, CRN provides immediate and confidential help. We believe that we all play a vital role in helping to connect people with the right care, at the right time, in the right way. We take our mission of inspiring hope in those we serve to heart. At CRN, we aspire to deliver excellent crisis services that support individuals and families living life to the fullest in the community,” says Justin Chase, CRN’s President and CEO.

The Maricopa County Behavioral Health Crisis Line is 602-222-9444. For more information, visit

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